Privacy Policy for Cute&Co
1. Introduction
At Cute&Co (https://cuteand.co), we are committed to protecting the privacy of our users and visitors. This privacy policy outlines how we collect, use, share, and safeguard your personal information when you access or use our website, purchase or download our digital files (clipart, etc.), or interact with our services in any way. By accessing or using our website and services, you signify your agreement to the terms and conditions described in this policy. We encourage you to read this policy carefully.
2. Who We Are and How to Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: info@cuteand.co. We are committed to addressing your inquiries promptly and transparently.
3. Information We Collect
We collect various types of information from and about our users, including:
- Information You Provide Directly to Us:
- Account Information: When you create an account on our website (if you offer this functionality), we collect information such as your full name, email address, username, password, profile picture (if applicable), and any other information you choose to provide in your user profile. This information allows us to manage your account, personalize your experience, and communicate with you about our services.
- Purchase Information: When you make a purchase of digital files (clipart, etc.) on our website, we collect information necessary to process your transaction. This includes your name, billing address, shipping address (if applicable), email address, and payment information (such as credit/debit card details). Important Note: We do not directly store your full payment card details on our servers. Payment processing is handled securely by our trusted third-party payment processor, Stripe, in accordance with their respective privacy policies and security standards. We only store a tokenized representation of your payment information for recurring billing or refund purposes (if applicable).
- Communications: We collect information contained in any communications you send to us, whether via email, contact forms, customer support requests, or social media. This includes the content of your messages, your email address, and any other information you provide in your communications.
- Comments and User-Generated Content: If you choose to leave comments on our website, participate in forums, or submit any other user-generated content, we collect the information you provide, including the content of your posts, your username, and your profile picture (if applicable). Please be aware that any information you voluntarily disclose in these areas becomes public and can be accessed by other users.
- Newsletter Subscriptions: If you subscribe to our newsletter or mailing list, we collect your email address and any other information you provide during the subscription process. We use this information to send you updates, promotional materials, and other relevant content. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in the email.
- Information We Collect Automatically:
- Device Information: We collect information about the devices you use to access our website, including the type of device (e.g., desktop computer, mobile phone, tablet), operating system, browser type, IP address, device identifiers (e.g., advertising ID, IMEI), mobile network information, and language settings. This information helps us optimize our website for different devices and browsers and troubleshoot technical issues.
- Log Information: We automatically collect log files that record information about your activity on our website, including the pages you visit, the links you click, the files you download, the dates and times of your visits, and the referring URLs. We use this information to analyze trends, administer our website, track users’ movements around the site, and gather demographic information.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device by your web browser. They allow us to recognize your browser and remember certain information about your preferences and past activity. We use cookies for various purposes, including:
- Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to log in to your account, add items to your shopping cart, and complete a purchase.
- Analytics Cookies: These cookies allow us to track and analyze how users interact with our website, such as which pages are most popular, how long users spend on each page, and which links are clicked. We use this information to improve the design and performance of our website. We may use third-party analytics providers, such as Google Analytics, to assist us with this process.
- Advertising Cookies: These cookies are used to display personalized advertisements to you based on your browsing history and interests. We may use third-party advertising partners to serve these ads.
- Preference Cookies: These cookies allow us to remember your preferences and settings, such as your language, currency, and display preferences.
You can control cookies through your browser settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is being set. However, please note that disabling cookies may affect your ability to use certain features of our website. We will implement a Cookie Consent Banner that complies with GDPR or CCPA requirements, allowing users to actively consent to (or reject) non-essential cookies.
* **Location Information:** We may collect approximate location information based on your IP address or, with your consent, your precise location information from your mobile device. We use this information to personalize your experience, offer location-based services, and display relevant content.4. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: We use your information to operate our website, provide our services, process your orders, deliver your digital files, respond to your inquiries, and provide customer support. We also use your information to improve our website, services, and customer experience.
- To Personalize Your Experience: We use your information to personalize your experience on our website, such as by displaying content that is relevant to your interests, recommending products you might like, and remembering your preferences.
- To Communicate with You: We use your information to communicate with you about your account, your orders, our services, and promotional offers. We may send you emails, newsletters, and other marketing communications. You can opt out of receiving these communications at any time.
- To Prevent Fraud and Abuse: We use your information to detect and prevent fraud, abuse, and other illegal activities. We may also use your information to enforce our terms of service and protect our rights.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
- For Research and Development: We may use your information for research and development purposes, such as to improve our algorithms, develop new products, and understand user behavior. Any research will be conducted with anonymized or aggregated data whenever possible.
5. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, providing our services, processing payments, sending emails, and analyzing data. These service providers are contractually obligated to protect your information and use it only for the purposes for which we have engaged them. Examples include:
- Payment Processors (Stripe, PayPal): To process your payments securely.
- Email Marketing Providers (Mailchimp, Klaviyo): To send you newsletters and marketing emails (if you subscribe).
- Analytics Providers (Google Analytics): To analyze website traffic and user behavior.
- Hosting Providers (AWS, Google Cloud): To host our website and store your data securely.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do so with your explicit consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
- Affiliates: We may share your information with our affiliates for internal business purposes.
- Business Transfers: In the event that we sell, merge, or transfer all or a portion of our business or assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties with your explicit consent.
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this privacy policy, unless a longer retention period is required or permitted by law.
- Account Information: We retain your account information for as long as your account is active. If you close your account, we may retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.
- Purchase Information: We retain your purchase information for as long as necessary to process your orders, provide customer support, and comply with accounting and tax regulations.
- Communications: We retain your communications with us for as long as necessary to respond to your inquiries and provide customer support.
- Log Information: We retain log information for a limited period for security and analytics purposes.
7. Your Rights
You have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, subject to certain exceptions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at info@cuteand.co . We will respond to your request within a reasonable timeframe. We may need to verify your identity before fulfilling your request.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information during transmission.
- Firewalls: We use firewalls to prevent unauthorized access to our systems.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to protect your personal information in accordance with this privacy policy and applicable data protection laws. We will ensure that any international transfers are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission or the Privacy Shield framework (if applicable). Specify which safeguards you use.
11. Third-Party Websites and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third-party websites and services. We encourage you to review the privacy policies of these websites and services before providing them with your personal information.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about our data practices. Your continued use of our website and services after any changes to this privacy policy constitutes your acceptance of the revised policy.
13. Governing Law
This privacy policy shall be governed by and construed in accordance with the laws of Spain
14. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
info@cuteand.co
Last Updated: January 2025